Privacy Policy

Information We Collect

We collect the following types of personal information:

• Identification information: Full name, identification document (ID, passport), date of birth.
• Contact information: Email address, phone number, physical address (shipping and billing).
• Virtual mailbox information: Assigned mailbox number, shipping and receiving addresses, shipment history.
• Payment information: Credit/debit card details, bank account information, payment history (processed through secure third-party payment providers).
• Package information: Content descriptions, declared values, weights, dimensions, tracking numbers.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our shipping and logistics services.
• To process payments and billing.
• To communicate with you about your shipments, account, and our services.
• To comply with legal and regulatory requirements, including export regulations and customs requirements.
• To prevent fraud and ensure the security of our services.
• To improve our services and customer experience.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage.
• Secure access controls and authentication systems.
• Regular security audits and assessments.
• Employee training on data protection and privacy practices.

Information Sharing

We may share your personal information with:

• Shipping carriers and logistics partners necessary to deliver your packages.
• Payment processors to complete transactions.
• Government authorities and customs agencies as required by law.
• Service providers who assist us in operating our business (under strict confidentiality agreements).

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records and related documentation may be retained for up to 5 years for regulatory compliance purposes. You may request deletion of your account and personal data, subject to our legal retention requirements.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request a copy of your data in a portable format.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies necessary for the operation of our services cannot be disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@tropicargoexpress.com or call +1(786)643-6105. WhatsApp: +1(786)561-7158.