Frequently asked questions

Get a quote from «Send a package», choose air, ocean or express and the destination province. You can bring the package to our office or ask us to pick it up at your home, Monday to Saturday.

It is charged per pound, depending on the shipping type and the province. The weight used is the package's actual or volumetric weight. Online purchases also carry a handling fee on the product price.

Air: 7 to 15 business days. Ocean: 21 to 45 days. Express: leaves on the next available flight (usually Tuesday or Thursday) and is delivered 24 to 72 hours after arriving at destination. Times count from when the package leaves our warehouse and may vary due to flights or customs.

We do not carry drugs or illegal substances, weapons or their parts, flammable or explosive materials, counterfeit goods, perishables without proper packaging, or cash. The full list is in the Terms.

We are at 3132 NW 72nd Ave, Miami, FL 33122. We are open Monday to Friday from 10 am to 6 pm. You can drop off packages, pay in cash or pick them up there.

Enter your tracking number in «Track» to see what stage it is at, no sign-in needed.

Search for the product or paste the Amazon link into the search bar. Add it to the cart, choose the province and shipping type and pay for everything here: the product and the shipping.

It is a US address in your name to receive what you buy from any online store. When you buy, always include your full name and mailbox number in the address; without them the package may be delayed or not registered.

The first 7 days are free. From day 8 there is a $3 daily charge. If a package goes more than 30 days without instructions, it is considered abandoned.

Yes. You can ask us to consolidate your packages before shipping them. The cost is calculated with the weight of the consolidated package. Express does not include consolidation: each package is charged separately, with a 1-pound minimum.

Online by card or with your Tropicargo wallet balance, and in cash at the office. Services are paid in advance.

The recipient must check the package at the moment of delivery and write down any damage or missing items on the Delivery Note before signing. Claims are not accepted after signing.

Payments are final and non-refundable, unless there is a proven error by Tropicargo. If you see an error on your invoice, let us know within 48 hours.